Returns and Exchanges


UK RETURNS 

We offer a 21 day refund and exchange policy on full price items, and a 14 day return window on sale items, which starts from the day you receive your order.

Please click here to request your return postage label from our partners at Royal Mail (its super easy!).

We charge £2.99 per return to cover shipping and re-processing fees, this will be deducted automatically from your refund. Please complete the returns form included inside your order, returns without this information will not be processed. If you don't have a returns form in your order you can download one here. 

To return your bridal order, please email our customer service team at hello@wearerewritten.com with your order number and reason for return and we can generate a shipping label. Please note that made-to-order bridal pieces cannot be returned or exchanged. The same £2.99 restocking fee applies. Bridal dresses should be tried on with care using the gloves and fabric provided. Any dresses that are returned with makeup marks on will be subject to a £20 cleaning fee.

Once we receive your return, it can take up to 10 working days for your refund to be processed.

US & INTERNATIONAL RETURNS

We offer a 21 day refund policy on full price items, and a 14 day return window on sale items, which starts from the day you receive your order.

Please click here to request your return postage label from our partners at USPS/DHL (its super easy!).

US returns are charged at £7 per return (approx $10) and International returns are charged at £10 per return to cover shipping and re-processing fees, this will be deducted automatically from your refund. Please complete the returns form included inside your order, returns without this information will not be processed. If you don't have a returns form in your order you can download one here. 

To return your bridal order, please email our customer service team at hello@wearerewritten.com with your order number and reason for return and we can generate a shipping label. The same restocking fee will apply to bridal orders. Bridal dresses should be tried on with care using the gloves and fabric provided. Any dresses that are returned with makeup marks on will be subject to a $25 cleaning fee.

Exchanges are not available outside of the UK but we are working on this!


Why do we charge for returns?

Returns are terrible for the environment; from extra shipping to wasted packaging in addition to the time-consuming task of repackaging, processing and even mending stock that has been damaged when trying on. We have chosen to join the many retailers that are now charging for returns in a bid to try and inform shoppers on the negative impact of returns. We are also working on different ways to improve our sizing and style information so that our customers can buy with more confidence.

 

Returns T&Cs

Items must be unworn and in their original condition with all original tags attached. Bridal dresses must be tried indoors with the gloves and fabric provided and no returns with make-up or marks on the dresses will be accepted.

We cannot accept items outside of this return window or items with their tags removed or that appear visibly worn. 

Sample sale items cannot be refunded.