Returns and Exchanges

UK orders
We offer a free 21 day refund and exchange policy (UK mainland only) which starts from the day you receive your order. This applies to full price and sale items.


International orders 

For returns outside of the UK, the same 21 day window applies and postage costs are £10 (deductible from your refund) and there are no duties payable. Unfortunately we cannot offer exchanges outside of the UK at this time, but we are working on this! 


Get your returns label

Please click here to request your free return postage label from our partners at Royal Mail/DHL. Please complete the returns form included inside your order, returns without this information will not be processed. If you don't have a returns form in your order you can download one here.


Returns information

If you have selected an exchange or a gift card then this will be sent out as soon as the original order is received back to us. Gift cards will be sent via email.

Items must be unworn and in their original condition with all original tags attached. Bridal and ivory dresses must be tried indoors with the gloves and fabric provided and no returns with make-up or marks on the dresses will be accepted.

We cannot accept items outside of this return window or items with their tags removed or that appear visibly worn. 

Once we receive your return, it can take up to 10 days for your refund to be processed.

Sample sale items cannot be refunded.