To start the return process for your order, please enter your email address or phone number and the order number below.
How do I return?
- Enter your order number and email address in the fields above and click Start
- Follow the instructions and select the items you want to return
- You will get a confirmation email with the shipping guidelines once the return request is approved
What items are returnable?
You can return your items within 21 days of receipt of your shipment.
- They must be in original condition with all tags intact
- In the original packaging
- Made to order items are non returnable
Are there any charges for return?
- Returns are currently free within the UK mainland with one label per order
- Original shipping charges are non-refundable
- Any returns coming back from outside the UK will not recieve a label and will need to be sent back via tracked delivery at the customers own expense.
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days. If you have cancelled your card then please get in touch seperately as we cannot retrieve any money sent to a cancelled card once the refund has been processed.