Returns and Exchanges
UK RETURNS
Please click here to request your return postage label from our partners at Royal Mail (its super easy!).
We charge £2.99 per return to cover shipping and re-processing fees, this will be deducted automatically from your refund. Please complete the returns form included inside your order, returns without this information will not be processed. If you don't have a returns form in your order you can download one here.
Once we receive your return, it can take up to 10 working days for your refund to be processed.
US & INTERNATIONAL RETURNS
Please click here to request your return postage label from our partners at USPS/DHL (its super easy!).
US returns are charged at £7 per return (approx $10) and International returns are charged at £10 per return to cover shipping and re-processing fees, this will be deducted automatically from your refund. Please complete the returns form included inside your order, returns without this information will not be processed. If you don't have a returns form in your order you can download one here.
To return your bridal order, please email our customer service team at hello@wearerewritten.com with your order number and reason for return and we can generate a shipping label. The same restocking fee will apply to bridal orders. Bridal dresses should be tried on with care using the gloves and fabric provided. Any dresses that are returned with makeup marks on will be subject to a $25 cleaning fee.
Exchanges are not available outside of the UK but we are working on this!
Why do we charge for returns?
Returns T&Cs
Items must be unworn and in their original condition with all original tags attached. Bridal dresses must be tried indoors with the gloves and fabric provided and no returns with make-up or marks on the dresses will be accepted.
We cannot accept items outside of this return window or items with their tags removed or that appear visibly worn.
Sample sale items cannot be refunded.