Returns and Exchanges

UK Returns

We offer a 21 day refund and exchange policy which starts from the day you receive your order. Just follow these 5 easy steps.

1. Click here to start your return via our returns portal and enter your order number starting with #

2. Select the item(s) you want to return along with the reason for the return

3. Choose whether you want to return or exchange your item(s). Or choose a gift card to shop later with an added 10% to use on your next purchase

4. Select the shipping method and preferred shipping label option

5. Drop off your parcel!

Once we receive your return, it can take up to 10 working days for your refund to be processed.

Items must be unworn and in their original condition with all original tags attached. 

Refunds can only be processed to the original payment method. If using a gift card as a method of payment we can only refund the amount back to the gift card.

Sale item are returnable, however sample sale items cannot be returned or exchanged for a refund.

Bridal dresses should be tried on with care using the gloves and fabric provided. Any dresses that are returned with makeup marks on will be subject to a £20 cleaning fee. Made-to-order bridal pieces cannot be returned or exchanged.

To return an item from Isla de Gar, please email our customer service team at hello@wearerewritten.com with your order number and reason for return and we can generate a shipping label.

US & International Returns

We offer a 21 day refund policy which starts from the day you receive your order. We do not currently offer exchanges for international orders.

Please click here to request your return postage label from our partners at USPS/DHL.

US returns are charged at £7 per return (approx $10) and International returns are charged at £10 per return to cover shipping and re-processing fees, this will be deducted automatically from your refund. 

To return your bridal order, please email our customer service team at hello@wearerewritten.com with your order number and reason for return and we can generate a shipping label. The same restocking fee will apply to bridal orders. Bridal dresses should be tried on with care using the gloves and fabric provided. Any dresses that are returned with makeup marks on will be subject to a $25 cleaning fee.

Why do we charge for returns?

Returns are terrible for the environment; from extra shipping to wasted packaging in addition to the time-consuming task of repackaging, processing and even mending stock that has been damaged when trying on. We have chosen to join the many retailers that are now charging for returns in a bid to try and inform shoppers on the negative impact of returns. We are also working on different ways to improve our sizing and style information so that our customers can buy with more confidence.