Returns and Exchanges
UK Returns
We offer a 21 day refund and exchange policy which starts from the day you receive your order. Just follow these 5 easy steps.
1. Click here to start your return via our returns portal and enter your order number starting with #
2. Select the item(s) you want to return along with the reason for the return
3. Choose whether you want to return or exchange your item(s). Or choose a gift card to shop later with an added 10% to use on your next purchase
4. Select the shipping method and preferred shipping label option
5. Drop off your parcel!
Items must be unworn and in their original condition with all original tags attached.
Refunds can only be processed to the original payment method. If using a gift card as a method of payment we can only refund the amount back to the gift card.
Sale item are returnable, however sample sale items cannot be returned or exchanged for a refund.
Bridal dresses should be tried on with care using the gloves and fabric provided. Any dresses that are returned with makeup marks on will be subject to a £20 cleaning fee. Made-to-order bridal pieces cannot be returned or exchanged.
US & International Returns
Please click here to request your return postage label from our partners at USPS/DHL.
US returns are charged at £7 per return (approx $10) and International returns are charged at £10 per return to cover shipping and re-processing fees, this will be deducted automatically from your refund.
To return your bridal order, please email our customer service team at hello@wearerewritten.com with your order number and reason for return and we can generate a shipping label. The same restocking fee will apply to bridal orders. Bridal dresses should be tried on with care using the gloves and fabric provided. Any dresses that are returned with makeup marks on will be subject to a $25 cleaning fee.