FAQ

We offer free standard delivery (2-5 working days) on orders over £50, £2.99 for orders under £50 or next day delivery for £8.99 to any UK Mainland address. Order by 11am for guaranteed next day delivery. This excludes weekends and bank holidays. Click here to read more on our online shipping and delivery policy.

If a style is out of stock or on pre-order, please check the expected delivery date in the product page. Orders that have in-stock and pre-order items on them will ship altogether when the dresses arrive in stock.

Sometimes these little tinkers go AWOL so firstly check your junk and if its not there then contact us on Hello@WeAreRewritten.com and we can get this re-sent to you.

We offer a super easy 21 day refund and exchange policy which starts from the day you receive your order. To start a return click here.

We charge £2.99 per return to cover shipping and re-processing fees. This will be deducted automatically from your refund, or if you want a credit note or exchange your return will be free. If you want to learn more about returns and their negative impact on the environment click here.

Once your return has arrived at our warehouse you will receive an email to confirm it has reached us safely. It will then take up to 10 working days to be processed. You can track your return via the link in your return email confirmation.

Please select exchange in the returns portal and choose your new item. This will be shipped out when we receive the original item back to us.

We pride ourselves on our quality and check every dress before shipping it out, but we are human and sometimes things may get missed. If you do receive a faulty item, please let us know immediately via hello@wearerewritten.com and we will get a new dress sent out as soon as possible.

Please get in touch directly with the store you bought your dress from to discuss any returns/exchange queries you may have.

Returns coming from outside of the UK are shipped using DHL and are charged at £10 ($13 approx. depending on exchange rate) per shipment which is deducted from your refund. There are no duties to pay so no need to worry about hidden charges!

Depending on location returns from outside the UK might take up to two weeks to arrive with us.

We place stock orders throughout the year. Email us if you are after a particular style/size and we can update you on when it's coming back in. Our pre-order styles will have shipping dates next to the 'buy it now' button.

Sure! We charge £1 per swatch in any colour or fabric you’re interested in. Just select which ones you would like here and check out with your address details and we will pop them in the post for you.

In short, the sooner you order the better! If your dresses are in stock we can deliver immediately, but please allow time for any unexpected delivery delays, alterations etc. We would recommend starting to look for your dresses at least 3-4 months in advance to allow time for out of stock dresses to arrive.

We've all been there and understand the panic that sets in when you find out one of your best girls is pregnant. Luckily we get this a lot, so much that we have even written a blog post about it - check it out here. If you have already bought from us and need an exchange then drop us an email and we will see what we can do.

We do not offer any in-house alterations but we recommend heading to Re-Style where you can book from a selection of hand-picked tailors in London. We even have a discount code to use for £5 off, REWRITTEN5.

We are constantly looking at new colours and styles to add to our collections so any suggestions are welcome and if enough people ask for it we will listen!

Unfortunately we cannot do one-off bespoke colour orders.

We dye all of our fabric to our colour specifications and there is a small chance that the colour will vary slightly from different dye lots. Rest assured, we always try to colour match as closely as we can, but sometimes that is not always possible.

The majority of our dresses are made from a polyester fibre crepe de chine which feels just flipping amazing to wear and has a beautiful weight and movement. We also have a silky satin which is just darn beautiful.

All of our collection is hand designed by co-founder Fran and sampled here in London. Our collection is crafted in both our London and Asian workshops.

There is a cheeky little hole in the side of your dress, which you can thread one of the waist ties through and wrap around to tie with the opposite waist tie in a bow. Click here for our series of how to style videos including our Florence dress.

Your sash can be tied in a couple of ways – either double around the body by placing the centre seam of the sash at the centre front of your dress or jumpsuit and wrapping around the body once, finishing with a knot at the side front; or single wrapped round and finished in a bow at the side front or centre back. Click here for our series of how to style videos including our Brooklyn with sash.

You can find a list of stockists as well as information on how to book to see us at one of our London or Manchester showrooms here. Both locations are by appointment only and are all sorts of brilliant fun.

We charge £15 for 1 hour appointments and £20 for 1.5 hour appointments which is non-refundable against any purchases. You have exclusive use of the showroom and drinks are provided. You can even let us know in advance what kind of music you would like to listen to, how nice is that? We also offer 30 minute appointments for those who want to browse for £5.

We recommend your bridesmaids come prepared with appropriate underwear, a strapless bra, some heeled shoes and their best smiles.

For up to 4 bridesmaids we offer hour long appointments, for 5 plus it is an hour and a half. We don't have an indoor waiting area and our appointments are back-to-back so please try to arrive at the correct time, if you arrive early there is nowhere to wait inside!

We have samples of every style in every size that style comes in, ranging from an 8-26. We also have samples of each of our colours but we don't have every style available in every colour and size to try, if we did we would have over 600 dresses on our rail!

We advise booking your Saturday appointment 2-3 months in advance and late night appointments 1 month in advance to avoid disappointment.

If the day you would like to book for is greyed out and you can't click on it then I am afraid it means we are fully booked and have no availability.

We wrap all of our dresses with care but they can move around in transit and incur creases. Our dresses can be steamed easily using a hand steamer. We use the brand Propress, which we have found to be the most efficient handheld steamer to get rid of any creases. Propress offer a package for Rewritten customer which you can find here, but you can also get your hands on very reasonably priced and good quality steamers from any household shop for around £20.

If you can't find a steamer or would rather use an iron you have at home, you can iron the dresses on a low temperature but make sure you have a towel placed in between the dress and the iron to protect the fabric.

For our full care guide click here.

You can machine wash our entire bridesmaids collection on a low 30 degree wash. Store your dress hanging to avoid creases, steam instead of iron where possible and keep away from sharp objects to avoid snagging the fabric. Also, have you ever thought about hemming your dress to a midi to make it more wearable?