FAQs

Your order

Our in stock bridesmaids dresses will arrive within 3-5 working days to any UK Mainland address. For bespoke length dresses and our made-to-order styles, your order will take 10-12 weeks. For Bridal please email us for more information on leadtimes. Click here to read more on our online shipping and delivery policy.

Don't sweat it! As long as your order has not already left us we will be able to change your shipping address. Email Orders@WeAreRewritten.com to request a change of delivery address.

Of course! Email us on Orders@WeAreRewritten.com as soon as possible and we can see if we have your additional item in stock.

Sometimes these little tinkers go AWOL so firstly check your junk and if its not there then contact us on Hello@WeAreRewritten.com and we can get this re-sent to you.

Returns and exchanges

Click here to read our full returns policy, it makes for fascinating reading.

We like to make things as easy and painfree as possible (aren't weddings stressful enough?!) and so we can exchange items for alternative sizes, colours or styles subject to stock availability. All exchanged items must be unworn and with all labels still intact - don't think we won't notice if you wear it on a night out first. Email Orders@WeAreRewritten.com to request an exchange or fill in the returns form that arrived with your order. Made-to-order pieces can't be exchanged.

 

We pride ourselves on our quality and check every dress ourselves before shipping it out to you but we are human and sometimes things do get occasionally missed. However, if you do receive a faulty item, please let us know immediately via email and we will get a new dress sent out as soon as possible.

Unfortunately not ladies. When purchasing a Rewritten dress via one of our beloved stockists or through Harper via Rewritten Room Service, they are non refundable unless faulty but exchanges may be possible.  Please get in touch directly with the store you bought your dress from to discuss any returns/exchange queries you may have.

Planning

Confusing we know. Most of our collection we hold in stock at all times which is why these can be with you at home from as soon as 3 days. Made-to-Order dresses do what they say on the tin and are made in our London workshop after you place your order, this is why they take 10-12 weeks due to the time it takes to handcraft our styles.

We place new orders every 4-6 weeks with our workshops. Email us if you are after a particular style/size and we can update you on when it's coming back in.

Sure! We are happy to send you swatches of any colour or fabric you’re interested in. Just select which ones you would like here and check out with your address details and we will pop them in the post for you (we send out swatches weekly), free of charge. Because we are nice like that.

As we hold stock of the majority of our styles you should be able to receive your order straight away. If we are out of stock on your size or you have ordered a pre order piece then it can take up to three months.

Yes you absolutely can, please contact us on Orders@WeAreRewritten.com with details of which colour, fabric and how much you require and we will send you a personalised quote.

 

Sizing, fit and style

We've all been there and understand the panic that sets in when you find out one of your best girls is pregnant. Luckily we get this a lot, so much so we have even written a blog post about it - check it out here. If you have already bought from us and need an exchange then drop us an email and we will see what we can do.

We do not offer an in house alterations service but are more than happy to recommend a list of trusted seamstresses in the Greater London area. Drop us an email on Hello@WeAreRewritten.com for a full list.

We are constantly looking at new colours and styles to add to our collections so any suggestions are welcome and if enough people ask for it we will listen!

Unfortunately we cannot do one off bespoke colour orders.

We can make extra length dresses across all collections for an additional £50 per dress, this can be added on at checkout here. Just make sure to pop in the notes section at checkout which dress you want to be extra length and by how much.

We do indeed! Our best selling Vienna dress is now available in ages 5-7, 8-10 and 11-13 across all colours. It isn't live on our website yet but the samples are available to try on in our Hackney studio. We also sell sashes across all of our colours which are just perfect teamed with a white dress for those cute little flower girls.

We dye all of our fabric to our colour specifications and there is a small chance that the colour will vary slightly from different dye lots. Rest assured, we always try to colour match as closely as we can.

The majority of our dresses are made from a polyester fibre crepe de chine which feels just flipping amazing to wear and has a beautiful weight and movement. We have just introduced a silky satin to our collection as well which is just darn beautiful.

All of our collection is hand designed by co-founder Fran and sampled here in London. Our collection is crafted in both our London and Asian workshops.

There is a cheeky little hole in the side of your dress, which you can thread one of the waist ties through and wrap around to tie with the opposite waist tie in a bow.

Your sash can be tied in a couple of ways – either double around the body by placing the centre seam of the sash at the centre front of your dress or jumpsuit and wrapping around the body once, finishing with a knot at the side front; or single wrapped round and finished in a bow at the side front or centre back.

Appointments and trying on

You can find a list of stockists as well as information on how to book in to see us at our London showroom here. Our Hackney showroom is by appointment only and our appointments are all sorts of brilliant fun.

We charge £15 for 1 hour appointments and £20 for 1.5 hour appointments. You have exclusive use of the showroom and drinks are provided. You can even let us know in advance what kind of music you would like to listen to, how nice is that?

We recommend your bridesmaids come prepared with appropriate underwear, a strapless bra, some heeled shoes and their best smiles. If they forget heels then we do have some in our showroom that you can try.

For up to 4 bridesmaids we offer hour long appointments, for 5 plus it is an hour and a half. We don't have an indoor waiting area and our appointments are back-to-back so please try to arrive at the correct time, if you arrive early there is nowhere to wait inside!

We have samples of every style in every size ranging from an 8-26. We also have samples of each of our eleven colours but we don't have every style available in every colour and size to try, if we did we would have over 550 dresses on our rail!

We advise booking your Saturday appointment 2-3 months in advance and late night appointments 1 month in advance to avoid disappointment.

If the day you would like to book for is greyed out and you can't click on it then I am afraid it means we are fully booked and have no availability. If you live within the M25 then you could book a Rewritten Room Service appointment instead here.

Care

We do press everything before shipping but try as we might to stop it, they can move around in transit. Our dresses can be steamed using a hand steamer, a good selection of which are available to buy online from £20. Alternatively, our dresses can be ironed on a low heat, but make sure you put a cloth between the dress and the iron just to be safe - no-one wants an iron hole in a bridesmaids dress.

 

You can machine wash our entire bridesmaids collection on a low 30 degree wash. Store your dress hanging to avoid creases, steam instead of iron where possible and keep away from sharp objects to avoid snagging the fabric. Also, have you ever thought about hemming your dress to a midi to make it more wearable?