Delivery within the UK takes 3-5 working days for in stock dresses.
We offer a free 21 day refund and exchange policy (UK only) which starts from the day you receive your dresses. For returns outside of the UK, the same 21 day window applies but postage costs are to be covered by the customer.
For Bridal we offer a free 14 day refund and exchange policy (UK only).
We offer one free return/exchange label per shipping address within 21 days. Postage cost for any additional returns made within 21 days are to be covered by the customer.
Items must be unworn and in their original condition with all original tags attached. Bridal dresses must be tried indoors with the gloves and fabric provided and no returns with make-up or marks on the dresses will be accepted.
Please click here to request your free return postage label and complete the return and exchange form included inside your order, making sure to include your order number and name - returns without this information will not be processed. Please email us before the 21 days/14 days or you will not be eligible for a return.
We cannot accept items outside of this return window or items with their tags removed or appear visibly worn or dirty.
Click here for more information.