Returns and Exchanges

UK Returns

We offer a 21-day return and exchange policy, starting from the day you receive your order. Just follow these five simple steps:

  1. Click here to start your return via our returns portal using your order number (starting with #), or enter "request a bridal return" in the live chat.

  2. Select the item(s) you wish to return and the reason for return.

  3. Choose whether you'd like a refund, exchange, or a gift card with a 10% bonus to use on your next purchase.

  4. Select your preferred shipping method and label option.

  5. Drop off your parcel!

Once we receive your return, please allow up to 10 working days for your refund to be processed.

Return shipping fees (deducted from your refund):

  • Royal Mail: £2.99

  • InPost: £3.99

  • DHL: £5

  • DHL doorstep collection: £8

US and International Returns

We offer a 21-day return policy, starting from the day you receive your order. Here's how to return your item:

  1. Click here to start your return via our returns portal using your order number (starting with #), or enter "request a bridal return" in the live chat.

  2. Select the item(s) and the reason for return.

  3. Choose your preferred shipping method and label option.

  4. Drop off your parcel!

Once we receive your return, please allow up to 10 working days for your refund to be processed.

Return shipping fees (deducted from your refund):

  • US returns: £7 (approx. $10)

  • International returns: £10

Please note: We do not currently offer exchanges for US or international orders.

Important Notes

  • Items must be unworn, in original condition, and with all original tags attached.

  • Faulty items must be reported within 21 days of receipt. We may not be able to offer a refund or exchange outside this window.

  • Refunds are only issued to the original payment method. If a gift card was used, the refund will be returned to that gift card.

  • Sale items are returnable, however sample sale items are non-returnable and non-exchangeable.

  • Bridal dresses must be tried on with care using the gloves and fabric provided. Dresses returned with makeup marks will incur a £20 cleaning fee.

  • For returns from Isla de Gar, please contact our customer service team with your order number and reason for return. We will generate a shipping label for you.

Why Do We Charge for Returns?

Returns have a significant environmental impact including additional shipping, packaging waste, and the resources required to process, repair or restock returned items.

We’ve introduced return fees to encourage more conscious shopping and to help reduce unnecessary returns. You can read more about our sustainability journey here.

We're also working to improve our sizing and product details so you can shop with greater confidence.

Faulty Items – Returns & Resolution Policy

At Rewritten, we pride ourselves on delivering high quality bridesmaid dresses that your bridal party will love. Every item is carefully checked before shipping to ensure it meets our standards but on rare occasions, faults can happen.

What We Class as a Fault

A fault is a manufacturing issue that affects the overall wearability or appearance of the dress, such as:

  • Noticeable stitching issues

  • Broken zippers

  • Significant fabric damage

Minor imperfections (e.g., small pulls or faint marks that aren’t visible when worn) do not qualify as faults.

Our Approach to Minor Imperfections

To reduce waste and minimise unnecessary returns, we may offer a partial refund or discount if the issue is minor and does not compromise the overall appearance or wearability of the dress.

This supports our goal of building a more conscious and responsible fashion industry.

What to Do If You Think Your Item Is Faulty

If you believe your item has a fault, please contact us via our live chat within 21 days of receiving your order Please include:

  • Your order number

  • Clear photos of the issue

  • A brief description of the fault

We’ll review your information and come back to you with the most suitable resolution, whether that’s a discount, refund, or replacement.

Please do not return faulty items without contacting us first, as your return may not be accepted.

If we are contacted outside of 21 days, we may not be able to offer a resolution.

Your Rights as a Customer

This policy is designed to be transparent and flexible, while reducing unnecessary returns and waste. It does not affect your statutory rights under the Consumer Rights Act 2015. If your item is not as described, not fit for purpose, or not of satisfactory quality, we will always honour your rights.