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Returns & Exchanges

Free shipping for standard order over $70

RETURNS

During such strange and uncertain times, now more than ever we need to support each other. Right now, we are working hard to continue business as normal, we are sending out online orders with quick delivery and in this crazy new world we live in weddings are being postponed and bridesmaids trying on sessions are proving nigh on impossible – we want to do everything we can to help which is why we are…

1. Extending our refund policy to 90 days for any orders taken from 19th March 2020.

2. Extending our exchanges policy to a WHOLE year. Found yourself having a winter wedding rather than the spring one you intended? We have got your back with a colour or even style swap. *

 

If there is anything else that we can do to help you, our beautiful bride, through this tough time then just holler. Together we can do this.

 

*Excludes made to order collections, subject to stock availability- please give us as much notice as possible. Please see our T&C’s (section 22) for further details and exclusions.

 

In Stock

For our In Stock collection we offer a free returns & exchanges policy. We understand that it can take a while to get all your best girls together so our returns policy lasts 21 days for returns and exchanges from the day you receive your purchase. If 21 days have gone by since you received purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all the labels intact and still attached to the garment. You are entitled to one free return/exchange with your order, any postage costs for additional returns or exchanges are to be covered by the customer.

Please note that colours may vary with some styles due to natural variations in the fabric.

 

Refunds

Once your return is received and inspected we will send you an email to notify you and then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please note this process can take up to 10 working days from receipt of return.

 

Exchanges 

We can exchange items for alternative sizes, colours or styles. In order to be exchanged all items must be unworn and with all labels still intact. If you would like an exchange please email us at Orders@WeAreRewritten.com

 

How to return an item

Its free of charge (one exchange/return per order) to return your parcel to us from the UK, please contact hello@wearerewritten.com to get your free returns label. Our returns address is Rewritten returns, Unit A4, 121 Monier Road, E3 2PS, London.

Please complete the return and exchange form included inside the parcel with your name and if you would like a refund or exchange.

If shipping costs are to be paid they are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

For returns coming from outside the UK please contact us on Hello@WeAreRewritten.com in advance of sending back for advice on best shipping methods.

 

Sale items (if applicable)

Only regular priced or sale items may be refunded, sample sale items cannot be refunded.

 

Made to order

Our MADE-TO-ORDER collection cannot be refunded or exchanged. Each made-to-order piece is hand-crafted in our London workshop after you have placed your order and is therefore non returnable. Our made-to-order dresses follow our stock sizes XS-XL and cannot be tailored to fit specific measurements. They are not bespoke sized items.

 

 

 

 

 

 

 

 

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