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Returns & Exchanges

Free shipping for standard order over $70

RETURNS

BUY NOW ITEMS

For our BUY NOW collection we offer a returns & exchanges policy. We understand that it can take a while to get all your best girls together so our returns policy lasts 21 days for returns and exchanges from the day you receive your purchase. If 21 days have gone by since you received purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all the labels intact and still attached to the garment.

Please note that colours may vary with some styles due to natural variations in the fabric.

Refunds

Once your return is received and inspected we will send you an email to notify you and then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please note this process can take up to 10 working days from receipt of return.

Exchanges 

We can exchange items for alternative sizes, colours or styles. In order to be exchanged all items must be unworn and with all labels still intact. If you would like an exchange please email us at Orders@WeAreRewritten.com

How to return an item

To return an item please send to Rewritten returns, Unit 21, 2 Norman Road, London, N15 4ND, UK. We would recommend using a recorded, insured service as we cannot be liable for any missing parcels.

We can recommend My Hermes or Royal Mail as an affordable and reliable delivery service and can be easily tracked.

Please complete the return and exchange form included inside the parcel with your name and if you would like a refund or exchange.

If shipping costs are to be paid they are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

For returns coming from outside the UK please contact us on Hello@WeAreRewritten.com in advance of sending back for advice on best shipping methods.

Sale items (if applicable)

Only regular priced or sale items may be refunded, sample sale items cannot be refunded.

MADE-TO-ORDER

Our MADE-TO-ORDER collection cannot be refunded or exchanged. Each made-to-order piece is hand-crafted in our London workshop after you have placed your order and is therefore non returnable. Our made-to-order dresses follow our stock sizes XS-XL and cannot be tailored to fit specific measurements. They are not bespoke sized items.

 

 

 

 

 

 

 

 

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