During such strange and uncertain times, now more than ever we need to support each other. We are working hard to continue business as normal and we are sending out online orders with quick delivery.
We have a 21 day returns policy for refunds which starts from the day you receive your dresses. We have extended our exchanges policy to a WHOLE year. Found yourself having a winter wedding rather than the spring one you intended? We have got your back with a colour or even style swap. *
If there is anything else that we can do to help you, our gorgeous bride, through this tough time then just holler. Together we can do this.
*Excludes made to order collections, subject to stock availability – please give us as much notice as possible. Free postage labels will not be provided for exchanges after 21 days, customers will be liable for postage costs. Please see our T&C’s (section 22) for further details and exclusions.
For our In Stock collection we offer a free returns & exchanges policy. We understand that it can take a while to get all your best girls together so our returns policy lasts 21 days for refunds and a year for exchanges from the day you receive your purchase. If 21 days have gone by since you received purchase, unfortunately we can’t offer you a refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all the labels intact and still attached to the garment. You are entitled to one free return/exchange label per shipping charge, so that you may return some of all of your order. Any postage costs for additional returns or exchanges after your first one are to be covered by the customer. Please note that once you receive your free returns label, you must send it back within 7 days to be eligible for a refund or exchange.
Please note that colours may vary with some styles due to natural variations in the fabric.
Once your return is received and inspected we will send you an email to notify you and then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please note this process can take up to 10 working days from receipt of return.
We can exchange items for alternative sizes, colours or styles. In order to be exchanged all items must be unworn and with all labels still intact. If you would like an exchange please email us at Orders@WeAreRewritten.com
How to return an item
Its free of charge to return your parcel to us from the UK. We can provide one exchange/return label per shipping charge. Please contact email@example.com with the order number, reason for returning your order and how many pieces you are returning if you have ordered more than one. We will then send you a printable returns label from Hermes which will allow you to return some or all of your order. Please note that once you receive your free returns label, you must send it back within 7 days to be eligible for a refund or exchange. Our returns address is Rewritten returns, Studio A4, 121 Monier Road, E3 2PS, London.
Please complete the return and exchange form included inside the parcel with your name and if you would like a refund or exchange. If this is left blank we cannot process your return.
If shipping costs are to be paid they are non-refundable and you must send your parcel through a tracked service, as we are not responsible for parcels that go missing. Please retain your proof of postage.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
For returns coming from outside the UK please contact us on Hello@WeAreRewritten.com in advance of sending back for advice on best shipping methods.
Sale items (if applicable)
Only regular priced or sale items may be refunded, sample sale items cannot be refunded.
Made to order
Our MADE-TO-ORDER collection cannot be refunded or exchanged. Each made-to-order piece is hand-crafted in our London workshop after you have placed your order and is therefore non returnable. Our made-to-order dresses follow our stock sizes XS-XL and cannot be tailored to fit specific measurements. They are not bespoke sized items.